Returns & Refunds

At AvantDry®, we take product quality and hygiene seriously. We want you to shop with confidence, and we aim to be transparent about our returns and refunds policy.

Due to the nature of adult incontinence products, certain limitations apply to ensure safety and hygiene for all customers.

1.0 Hygiene & Safety Policy

For hygiene and safety reasons:

  • Opened, used, or unsealed products are not eligible for return or refund

  • This applies to all adult diapers, pants, and incontinence-related products

We appreciate your understanding, as these measures help protect the health and safety of our customers.

1.1 Eligible Returns

Returns may be accepted only under the following circumstances:

  • You received an incorrect product

  • Your order arrived damaged or defective

  • Items were missing from your order

In such cases, please contact us within 7 days of receiving your order.

1.2 How to Request a Return or Refund

To request assistance, please contact us via our Contact Us page or email us directly with the following details:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging (if applicable)

Our team will review your request and respond within 1–2 working days.

1.3 Refund Process

If your request is approved:

  • Refunds will be processed to the original payment method

  • Please allow 5–10 working days for the refund to be reflected, depending on your payment provider

Shipping fees (if any) are generally non-refundable unless the return is due to our error.

1.4 Exchanges

We do not offer direct exchanges.

If you have ordered an incorrect size or product variant, we recommend placing a new order after reviewing our Find Your Fit guide to ensure the best match.

1.5 Important Notes

  • We reserve the right to decline return or refund requests that do not meet the above conditions

  • Products returned without prior approval may not be processed

  • This policy does not affect your rights under applicable Singapore consumer protection laws

Need Help?

If you are unsure whether your order qualifies for a return or refund, please contact us — we’re here to help.